We welcome your views on the support we provide in order to help us to identify what we do well and what we could do better. If you have any comments on the support you received, please write to the address below.

The British Embassy
HM Consul
Box 27819
115 93 Stockholm

Fax: +46 (0) 8 661 97 66

If you are not satisfied with our response and wish to take matters further, please write to the FCO Director of Consular Services at the address below.

Consular Directorate
Foreign and Commonwealth Office
Old Admiralty Building
Spring Gardens
London
SW1A 2PA

Phone: +44 (0) 20 7008 1500
Fax: +44 (0) 20 7008 0152
E-mail: complaint.consular.services@fco.gov.uk

We welcome positive feedback. If you are happy with the standard of service you have received and wish to comment, please use the address below.

Feedback
Policy, Communications and Training Group
Consular Directorate
Foreign and Commonwealth Office
Old Admiralty Building
Spring Gardens
London
SW1A 2PA

Phone: +44 (0) 20 7008 1500
Fax: +44 (0) 20 7008 0152
E-mail: feedback.consular.services@fco.gov.uk

If you wish to know more, the Consular Guide, available on-line at www.fco.co.uk/travel explains our official complaints procedure in detail.

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